Privacy Policy
Who I am
I am James, trading as Counselling with James. I provide counselling services in Sissinghurst, Kent, and online.
If you have any questions about this policy, you can contact me at:
What information I collect
I may collect and store the following information:
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Your name and contact details
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Information you share when you contact me
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Notes from counselling sessions
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Booking and payment records
I only collect information that is necessary for providing counselling safely and professionally.
How your information is used
Your information is used to:
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Arrange and manage appointments
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Provide counselling sessions
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Keep appropriate clinical records
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Communicate with you about your sessions
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Meet professional and legal obligations
I do not use your information for marketing without your consent.
Confidentiality
Everything you share in counselling is treated as confidential.
There are a small number of exceptions where confidentiality may need to be broken, including:
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If there is a serious risk of harm to you or someone else
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If I am legally required to share information
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If safeguarding concerns arise
If possible, I will always try to discuss this with you first.
How your information is stored
Your information is stored securely.
Digital records are password protected.
Paper records, if used, are kept in a locked space.
I take reasonable steps to protect your information from loss, misuse, or unauthorised access.
How long information is kept
Counselling records are kept in line with professional guidance and legal requirements.
After this period, records are securely destroyed.
Sharing your information
I do not share your personal information with third parties unless:
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You have given clear consent
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There is a legal or safeguarding requirement
I will never sell your information.
Your rights
You have the right to:
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Ask what information I hold about you
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Request corrections if information is inaccurate
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Ask for your information to be deleted where appropriate
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Withdraw consent where consent has been given
You can make a request by contacting me using the details above.
Cookies and website data
My website may use basic cookies to ensure it works properly.
I do not knowingly collect personal data through cookies without your consent.
Changes to this policy
This policy may be updated from time to time.
The most recent version will always be available on this website.